Terms of Service

1. What Open Garden does

Open Garden is a managed deployment and infrastructure platform for third-party open-source applications. When you install an app, we provision and run what it needs: compute, a database, object storage, networking, a subdomain and a TLS certificate.

Open Garden provides the deployment, hosting and management service. Unless we say otherwise on an app's page, we do not own, develop or maintain the applications listed in the catalogue.

2. Your account

You need an account to install apps. You are responsible for keeping access to your email address secure and for all activity under your account. Tell us promptly if you believe your account has been used without your permission.

3. Third-party open-source software

Each app is created and maintained by independent third parties and is provided under its own open-source, source-available or commercial license. That license governs your use of the software. These terms do not replace, override or restrict any right or obligation it gives you.

You pay Open Garden for deployment, infrastructure and management, not for a license to the software itself. Where an app's page links to its source repository and license, the license text in that repository is authoritative.

If you modify an app, deploy custom code or expose an app to others, its license may create additional obligations, such as attribution or making source code available (for example under the AGPL). Meeting those obligations is your responsibility.

4. Project information may be out of date

Information about third-party projects — including descriptions, features, screenshots, licenses, versions, compatibility, GitHub statistics, popularity and requirements — is provided for information only. Some of it comes from third-party or automated sources and may change after we last updated it.

We work to keep the catalogue accurate, but we do not guarantee that project information is complete, current or error-free. Please check the project's official repository, license and documentation for authoritative information. We may correct, update or remove catalogue information at any time.

5. No affiliation or endorsement

Listing, hosting or deploying a project does not mean its developers or maintainers sponsor, endorse, certify or partner with Open Garden, unless we explicitly say so. Project names and logos belong to their respective owners and are used only to identify the projects.

6. Your data

You own the data you store in your installed apps. You give Open Garden only the limited permission needed to host, store, process, transmit and otherwise handle that data to provide, secure, maintain and support the service.

We distinguish between your app data (what your installed apps store), your account data (what we need to run your account) and service data (technical information such as resource usage, deployment status and logs). We do not access your app data except as needed to operate the service, to keep it secure, at your request, or where the law requires it.

7. Security and isolation

Each installation runs in its own isolated environment, with its own database and credentials, its own storage bucket and access key, its own secrets and network rules that block traffic from other installations. We maintain reasonable technical and organizational safeguards designed to protect the confidentiality, integrity and availability of your environments and data and to prevent unauthorized cross-tenant access.

No system is perfectly secure, and we cannot guarantee that unauthorized access will never occur. Security issues can also originate in the third-party software itself, which we do not control.

8. Removing an app and deleting data

When you remove an app, we delete its environment, including its containers, database, storage, secrets and configuration. Removal is permanent and the data cannot be recovered. Export anything you want to keep before removing an app.

Unless your plan explicitly includes backups, Open Garden does not guarantee that your data can be restored. Where backups are offered, they are a convenience and not a guarantee against data loss.

9. Acceptable use

You may not use Open Garden for malware, phishing, spam, credential theft, attacks on or unauthorized scanning of other systems, unauthorized cryptocurrency mining, illegal content, infringement of others' rights, attempts to bypass security or isolation, or resource consumption that harms the platform or other customers.

We may suspend an installation or account without notice when we reasonably believe it poses an immediate security, legal or infrastructure risk. Where possible, we will tell you why and how to resolve it.

10. Third-party apps and the catalogue

We do not control how third-party projects evolve. An app may contain bugs or vulnerabilities, change its license, API or features, release breaking updates or stop being maintained. We do not warrant that any app is error-free, secure, maintained or fit for a particular purpose.

We may add or remove apps, stop accepting new installs, retire versions, require security updates, or suspend vulnerable deployments, including in response to license changes, security issues or valid rights-holder complaints. Removing an app from the catalogue does not imply wrongdoing by its project.

11. Availability and changes to the service

We work to keep Open Garden available but do not promise uninterrupted service unless a separate service-level agreement says so. Maintenance, security work and outages at our infrastructure, network, DNS or other providers may affect it.

Open Garden is evolving. We may change features, infrastructure, supported apps and versions, resource limits and pricing. We will give reasonable notice of material changes that affect you.

12. Disclaimer

To the extent permitted by law, the service, the catalogue and all third-party software are provided “as is” and “as available”, without warranties of any kind, express or implied. Nothing in these terms limits rights you have under consumer protection law that cannot be waived.

13. Limitation of liability

To the extent permitted by law, Open Garden is not liable for indirect, incidental or consequential damages, lost profits or revenue, business interruption, or loss of data, including losses caused by downtime, third-party software, upstream vulnerabilities or changes, or third-party providers. Our total liability for any claim is limited to the amounts you paid us in the twelve months before the claim arose.

14. Your responsibilities

You are responsible for the content you store, your users, your configuration and custom code, and your lawful use of each app. You agree to indemnify Open Garden against third-party claims arising from your unlawful content, infringement, misuse of the service or your own modifications to the software.

15. Suspension and termination

You may stop using Open Garden and remove your apps at any time. We may suspend or close an account for non-payment, security threats, illegal activity, fraud, abuse, infringement or breach of these terms. When an account is closed, its installations and their data are deleted as described in section 8.

16. Rights holders and reports

Project maintainers and other rights holders can report copyright or trademark concerns, incorrect attribution or license information, or security issues. We will investigate and may modify or temporarily remove an affected listing while we do.

17. Changes to these terms

We may update these terms. The date at the top shows the latest version. For material changes we will notify you in advance, and continuing to use Open Garden after a change takes effect means you accept the updated terms.

18. Governing law

These terms are governed by the laws of the State of Israel, and the competent courts in Israel have exclusive jurisdiction, except where mandatory law in your country of residence gives you other rights.